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30821: Verification rejection - Use case summary is incomplete


ERROR: 30821

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MESSAGING
ERROR

The verification submission has been reviewed and rejected. Messaging traffic on this phone number is blocked until it's verified.

Possible causes

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The use case summary provided in your submission is incomplete or lacks sufficient detail. This may be due to:

  • The use case description is too vague or generic to evaluate
  • Key details about the messaging program are missing from the summary
  • The summary doesn't clearly describe what messages will be sent and why
  • The description doesn't explain the relationship between the business and the message recipients
  • Provide a detailed use case summary that clearly describes the purpose of your messaging program
  • Include specifics about what messages will be sent, how often, and to whom
  • Explain the business context and why messaging is needed for this use case
  • Make sure the summary aligns with the sample messages and other details in your submission