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30864: Verification rejection - Disallowed: Gambling


ERROR: 30864

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MESSAGING
ERROR

Twilio rejected your verification request because the submitted business or messaging program was identified as a gambling use case. Gambling-related traffic is prohibited for SMS and MMS in the United States and Canada.

Possible causes

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  • Do not submit or resubmit this phone number for SMS or MMS in the United States or Canada if your actual business or use case is gambling-related. Gambling traffic is prohibited on Short Code and Long Code routes in the United States and Canada. Rejections for content or Messaging Policy violations can't be resubmitted. (help.twilio.com(link takes you to an external page))
  • If the rejection was incorrect, contact Support and provide additional information that clearly explains your business and messaging use case.
  • Review your business description, website content, sample messages, opt-in flow, and policy links to make sure they accurately represent a compliant non-gambling use case before you submit a new verification request for an eligible program. This is an inference based on the information Twilio reviews during verification and the verification onboarding flow.
  • If you need to reach recipients for a use case that can't be approved for SMS or MMS, use a different channel only when the use case and channel meet the applicable policy requirements. For some forbidden SMS use cases, SendGrid Email API or Programmable Voice may be options. (help.twilio.com(link takes you to an external page))

Additional resources

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