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Error 32602

Product: Programmable Voice

ERROR - 32602

Virtual Agent: Invalid Connector

A 32602 Error is an indication that the referenced connector is not a valid <VirtualAgent> connector.

Possible Causes

  • The connector referenced by the supplied connectorName does not exist
  • The connector referenced by the supplied connectorName is not a VirtualAgent connector
  • The supplied TwiML is missing the connectorName attribute

Possible Solutions

  • Check the connectorName attribute in your TwiML and ensure that it matches the unique name of a VirtualAgent connector
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