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Virtual Agent


Leverage a native integration between Twilio Voice and Google Dialogflow(link takes you to an external page) CX to provide callers with conversational experiences through Dialogflow's Interactive Voice Response (IVR).

Twilio provides the telephony aspect of the conversational IVR experience, and Dialogflow manages agent configuration, including intents and responses.

You can use Twilio Studio or TwiML to connect a Twilio call to a Google Dialogflow agent. See the resources below to get started building with Twilio Voice and Google Dialogflow.


Dialogflow CX resources

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