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Warning
Application error

45306: Meeting was canceled

Twilio Flex DocumentationFlex

Description

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This warning indicates that Flex canceled a consult or conference step before the additional participant was connected. In Flex voice workflows, this can happen during a warm transfer or consult flow when the transfer is canceled before the meeting is established.

Possible causes

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  • The initiating agent canceled the consult call before the target agent or queue accepted it.
  • A transfer was canceled through the Flex UI or by programmatically canceling the voice task transfer with cancelVoiceTaskTransfer.
  • The transfer was started from a call that was not live and conference-based.
  • The initiating agent was on hold when the transfer was attempted.
  • Another transfer was already in progress.
  • The transfer targeted a task queue that had not been used in the last 30 days.
  • If the cancellation was intentional, no action is required.
  • If the transfer should continue, start the consult or warm transfer again.
  • Make sure you start the transfer from a live, conference-based call.
  • Make sure the initiating agent is active on the call and not on hold.
  • Confirm that no other transfer is already in progress before starting a new one.
  • If you are transferring to a queue that has not been used recently, create an inbound task that routes to that queue, then retry the warm transfer.
  • If you cancel transfers programmatically, review the logic that calls cancelVoiceTaskTransfer or other transfer cancel actions.

Additional resources

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