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Error 50377

Product: Programmable Chat

ERROR - 50377

Can't update conversation as it's in final closed state

Conversation is in closed state and can't be used anymore Conversation state is 'closed' so it can't be used for chatting anymore.

Possible Causes

  • Conversation state is set manually or by timer to 'closed' which means that conversation can't be updated anymore.

Possible Solutions

  • Create new conversation in 'active' state without 'TimeToClosed' or with some big duration to avoid unexpected movement to 'closed' state.
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