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60228: Template was not found


ERROR: 60228

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VERIFY
ERROR

Twilio could not find the Verify template identified by the TemplateSid in your request. This error occurs when the template SID does not exist in your account or does not match an available Verify template.

Possible causes

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  • The TemplateSid value is incorrect or contains a typo.
  • The template was deleted or is no longer available.
  • The request uses a template SID from a different account or environment.
  • The request passes a value in TemplateSid that is not a valid Verify template SID format.
  • Confirm that the TemplateSid in your request matches an existing Verify template in the same account.
  • Copy the template SID directly from the Twilio Console or from the API response that created or listed the template.
  • Verify that you are sending the request with the correct Account SID and authentication credentials for the account that owns the template.
  • If the template was deleted, update your application to use an active template or create a new one before sending the request.
  • Validate request parameters in your application before making the Verify API call.

Additional resources

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