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60237: The given domain is on a deny list


ERROR: 60237

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VERIFY
ERROR

Twilio blocked the email address domain you provided because that domain is not allowed for this Verify flow. This error commonly appears when you use a public email domain for scenarios that require a business or custom domain.

Possible causes

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  • You submitted an email address that uses a public domain such as Gmail, Yahoo, Hotmail, or Outlook.
  • Your Verify configuration or onboarding flow requires a custom business domain instead of a consumer email domain.
  • The domain in the email address matches a domain that Twilio does not allow for that feature.
  • Use an email address with a custom company-owned domain instead of a public email provider.
  • Check the email address you submitted and confirm the domain is correct and spelled properly.
  • Review your Verify integration and confirm you are sending the intended email address in the request.
  • If you need help determining whether your use case supports the email you want to use, review the Verify documentation and your account configuration.

Additional resources

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