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Error
Application error

60364: Challenge SID invalid or not provided

Twilio Verify DocumentationVerify

Description

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Twilio returns this error when your Verify request does not include a valid Challenge SID. Challenge resources are used by Verify Push and Verify TOTP, and the Challenge sid must be a SID<YC> value that starts with YC and contains 34 characters.

Possible causes

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  • The request did not include the Challenge sid.
  • The value provided for the Challenge sid does not match the required format ^YC[0-9a-fA-F]{32}$.
  • The request used the SID for a different resource, such as a Service, Entity, or Factor, instead of the Challenge sid.
  • The Challenge sid was truncated, altered, or stored incorrectly before the request was sent.
  • Send the Challenge sid returned by the Challenge resource in the sid field.
  • Validate the SID before sending the request. Use a 34-character value with the YC prefix.
  • Confirm you are passing the Challenge SID in the correct path parameter for endpoints such as /Services/{ServiceSid}/Entities/{Identity}/Challenges/{Sid}.
  • Verify that the Challenge SID belongs to the same Verify Service and Identity you are using for the request.
  • If you approve challenges from your backend or client application, validate that you are sending the expected challenge SID for that action.

Additional resources

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