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Error
Application error

60365: Entity SID invalid or not provided

Twilio Verify DocumentationVerify

Description

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An Entity in Verify represents a user or other identity that needs verification. This error occurs when your request references an Entity by SID and that value is missing or does not match the expected SID<YE> format.

Possible causes

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  • The request did not include the required Entity SID.
  • The Entity SID is incorrectly formatted and does not match the expected ^YE[0-9a-fA-F]{32}$ pattern.
  • The request used a different identifier, such as the Entity identity value or another resource SID, instead of the Entity SID. Verify treats sid and identity as separate fields.
  • Include the correct Entity SID in the request field required by the endpoint you are calling.
  • Verify that the SID starts with YE, is 34 characters long, and contains only hexadecimal characters after the prefix.
  • If you only have the Entity identity, create or fetch the Entity first and then use the returned sid value in requests that require an Entity SID.

Additional resources

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