60367: Invalid entity identity

This error occurs when you send an Identity value for a Verify Entity that is missing or does not meet the required format. Use an immutable identifier generated by your system that is 8 to 64 characters long and contains only dash-separated alphanumeric characters.

• The request did not include the Entity Identity value.
• The Identity value is shorter than 8 characters or longer than 64 characters.
• The Identity value contains characters other than letters, numbers, and dashes.
• The request uses an Entity identifier that was not generated as a stable external user identifier, such as a UUID, GUID, or SID from your system.

• Include the Entity Identity value in the request. This value is required when you create an Entity and when you create or update a Push Factor for an Entity.
• Replace the current value with an immutable identifier from your system, such as a UUID, GUID, or SID.
• Verify that the Identity value is between 8 and 64 characters long and uses only dash-separated alphanumeric characters.
• Do not use directly identifying information for Identity. Use a non-PII identifier instead.

• Entity Resource
• Factor Resource
• Verify Push Client Library Technical Overview