60390: Factor not found

This error occurs when a Verify request references a Factor that cannot be found for the specified ServiceSid, identity, and FactorSid or Factor sid. A Factor belongs to an Entity inside a Verify Service, and Factors are used by Verify Push and Verify TOTP.

• The request includes a FactorSid or Factor sid that does not match an existing Factor.
• The Factor exists under a different identity or a different ServiceSid. Factor operations are scoped to both the Verify Service and the Entity identity.
• The Factor was deleted before you tried to fetch it, update it, delete it, or use it to create a Challenge.
• The Factor was never verified and was automatically deleted 1 to 24 hours after creation.

• Confirm that you are sending the correct ServiceSid, the same immutable identity value used when the Factor was created, and the correct FactorSid or Factor sid.
• Fetch or list the Factors for the Entity and use the returned Factor sid from the Verify API response.
• If you are creating a Challenge, pass the FactorSid of an existing Factor for that Entity.
• If the Factor was deleted or aged out while still unverified, create a new Factor and complete verification before using it again.

• Factor Resource
• Entity Resource
• Challenge Resource