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Error
Application error

60431: Verification not found

Twilio Verify DocumentationVerify

Description

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This error occurs when the request references a Verify Verification resource that does not exist or is no longer available. Verify Verification SIDs start with VE and are scoped to a Verify Service SID. Twilio also deletes a verification SID after it is approved, after it expires, or after it reaches the maximum number of check attempts.

Possible causes

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  • The verification_sid or other verification identifier in the request does not match an existing Verification resource.
  • The request uses the wrong Verify Service SID, so the ServiceSid and verification SID do not point to the same resource.
  • The verification was already approved, expired after 10 minutes, or reached the maximum number of check attempts, and Twilio deleted the verification SID.
  • Confirm that you are sending the correct Verification SID returned when you created the verification. Verify Verification SIDs start with VE.
  • Use the Verify Service SID that owns the verification. When you fetch a verification, send the request to /Services/{ServiceSid}/Verifications/{Sid}. When you check a code, send the request to /Services/{ServiceSid}/VerificationCheck.
  • If the previous verification was approved, expired, or hit the maximum number of check attempts, start a new verification instead of reusing the old SID.
  • Review the Verify Logs in Console if you need to confirm what happened to a specific verification.

Additional resources

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