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Warning
Application error

60707: Branded Channel not found

Twilio Messaging DocumentationMessaging

Description

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Twilio returns this warning when it cannot find the branded channel referenced by your request. ChannelSenders are associated with a Messaging Service, and Twilio selects the matching channel sender when you send to a channel destination.

Possible causes

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  • The branded channel was deleted or no longer exists, so Twilio can no longer match the request to an active channel sender.
  • One or more request parameters is invalid, including BrandedChannelSid, BrandSid, or BusinessSid.
  • Check the SIDs in your request and correct any invalid values before retrying.
  • Retrieve or list the ChannelSenders for the Messaging Service to confirm that the branded channel still exists.
  • If the branded channel was deleted, create a new ChannelSender for the Messaging Service before you retry the request.
  • If you are sending to a specific messaging channel, use the channel-specific address format Twilio expects for that channel. For example, RCS uses rcs:{unique_id}.

Additional resources

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