60714: Brand not found

Twilio returns this warning when your request references an A2P 10DLC BrandRegistration that Twilio cannot find for the specified business or account. A BrandRegistration is identified by a BN SID and is scoped to the account that created it.

• The brand SID in your request does not match an existing BrandRegistration. Twilio expects a valid BN SID for this resource.
• The request is using credentials for a different account or subaccount than the account that owns the brand. Twilio requires you to use the correct Account SID and Auth Token for A2P 10DLC requests.
• The brand was deleted during troubleshooting or cleanup and has not been resubmitted. After a failed Brand is deleted in Console, you must submit a new Brand to continue onboarding.

• Retrieve or list your BrandRegistration resources for the account you are using, then confirm that you are passing the correct BN SID before retrying the request.
• If you use subaccounts, resend the request with the Account SID and Auth Token for the account that created the brand.
• If the brand was deleted, submit a new Brand for that business before you continue with campaign registration or other A2P 10DLC operations.
• If the brand failed earlier in onboarding, correct the associated customer profile or trust bundle information, then resubmit or update the Brand using the A2P troubleshooting flow.

• A2P 10DLC BrandRegistrations resource
• Troubleshooting A2P 10DLC Registrations
• Standard and Low-Volume Standard Brand onboarding guide for ISVs