Error 63005

Product: Programmable SMS

ERROR - 63005

Channel did not accept given content. Please see Channel specific error message for more information

### Channel did not accept given content

Possible Causes

• The content you are trying to send was rejected by the Channel. Please see Channel specific error message for more information.
• When sending messages to an end user on WhatsApp, this error may occur when the end user is not a valid WhatsApp user.
• When sending messages with media to an end user on WhatsApp, this error may occur when WhatsApp detects an issue with the media file sent.

Possible Solutions

• Make sure the end user you are messaging has a valid WhatsApp account.
• Make sure the media file sent is valid. Try to download the media file being sent. Export the file to a different valid format and re-upload it to your storage solution. If sending over WhatsApp, resubmit a new template for approval with the new media file.