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Warning
Carrier error

63037: Channel Media Upload Error

Twilio Messaging DocumentationMessaging

Description

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Use this warning when Twilio cannot upload media to the channel provider. Twilio retries the upload automatically.

Possible causes

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  • The channel provider returned a transient upload failure.
  • The MediaUrl does not point to a file Twilio can fetch and validate.
  • The media file does not meet the channel's supported MIME type or size limits.
  • Let Twilio retry the upload. If you resend the message, try again after the provider recovers.
  • Confirm that the MediaUrl returns the expected file and that the Content-Type header matches the file contents.
  • Keep the media within the channel's size limits and use a supported MIME type for that channel.

Additional resources

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