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63110: The phone number registration error


ERROR: 63110

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MESSAGING
ERROR

This error appears when Twilio cannot finish registering a WhatsApp sender because the phone number is already registered with WhatsApp. It can also appear when Meta does not complete the request code step during registration.

Possible causes

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  • The phone number is already registered on WhatsApp.
  • Meta request code failed during registration.
  • Check that the phone number is not already registered for the account or any subaccounts.
  • If the number is registered with WhatsApp or the WhatsApp Business app, delete that WhatsApp account before trying again.
  • If the number is registered with another WhatsApp Business Platform, turn off Two-Factor Authentication in WhatsApp Manager and register the number again.
  • If Meta request code failed, wait 5 minutes before trying again.
  • If the number was registered with WhatsApp separately from Twilio, remove the number from that registration before retrying.

Additional resources

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