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Error
Carrier error

63116: WhatsApp Sender failed to be automatically registered as OTP was not received

Twilio Messaging DocumentationMessaging

Description

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OTP required to automatically verify and register WhatsApp Sender was not received by Twilio despite a successful request to Meta

Possible causes

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  • An internal error at Meta is preventing the OTP from being sent.
  • SMS deliverability issues between Meta and Twilio are causing the code to be lost before reaching Twilio.
  • Retry your request later.
  • Request the OTP to be sent via a voice call and manually verify it using the Senders API.
  • Submit a support ticket to Twilio for further investigation. Twilio can escalate the issue to Meta if necessary, as they can adjust how the OTP is sent, potentially improving deliverability.