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Error
Twilio error

63117: Downstream Service Unavailable at the moment

Twilio Messaging DocumentationMessaging

Description

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This error means Twilio could not complete the request because one or more downstream services were unavailable and the request returned a 503 response. A 503 response indicates the service is temporarily unavailable.

Possible causes

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  • A downstream dependency was down or experiencing a transient issue when Twilio processed the request.
  • A temporary Twilio service unavailability prevented the request from completing.
  • Retry the request after a short delay. Twilio treats 503 as a temporary service unavailability and recommends trying again later.
  • Check the Error Logs in the Twilio Console for the affected request, timestamp, and resource SID so you can confirm where the failure occurred.
  • If this happens during WhatsApp sender creation or registration, set up an Alarm or Event Stream to track repeat failures and capture the error log details.

Additional resources

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