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Error
Application error

63120: Meta Business Account locked. Contact Meta Business Support to unlock

Twilio Messaging DocumentationMessaging

Description

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This error appears when you try to register or update a WhatsApp sender and the associated Meta Business Account or WABA has been locked or restricted by Meta. While the restriction is in place, sender registration, updates, and other management operations cannot continue.

Possible causes

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  • The Meta Business Account or WABA is locked or restricted by Meta.
  • Contact Meta Business Support to unlock your account before you continue.
  • Retry the registration or update after Meta removes the restriction.

Additional resources

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