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Error
Application error

95005: Invalid media url

Twilio Conversational Intelligence DocumentationConversational Intelligence

Description

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Twilio couldn't create a new Transcript because the Channel object's media_properties.media_url value isn't a valid URI. Use media_url when you transcribe an external recording. If you're transcribing a Twilio Recording stored in Twilio, use source_sid instead.

Possible causes

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  • The media_url value in Channel.media_properties is malformed or isn't a valid URI for an external recording.
  • You included both media_url and source_sid in the same Transcript creation request. When both values are present, Twilio uses media_url.
  • Provide a valid URL in Channel.media_properties.media_url when you create a Transcript for an external recording.
  • If the recording is a Twilio Recording stored in Twilio, remove media_url and provide source_sid in Channel.media_properties instead.
  • If the recording is stored externally, make the file publicly accessible during transcription. Use a presigned URL or SAS URL if the file is access-controlled. Don't use basic authentication on media_url.

Additional resources

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