95304: Service requires media redaction but language is not supported for redaction

This error occurs when the Intelligence Service requires mediaRedaction, but the language used for the request is not supported for media redaction. Conversation Intelligence (classic) supports transcript PII redaction for all supported transcription languages, but media redaction is available only for en-US.

• The Intelligence Service has mediaRedaction enabled, but the request is using a language other than en-US.
• The request is using the wrong Intelligence Service, and that service is configured for a language that does not support media redaction.
• The service was created with a non-en-US languageCode. An Intelligence Service supports only one language, and that language cannot be changed after the service is created.

• If you need media redaction, use an Intelligence Service configured with languageCode set to en-US.
• If you do not need audio-level PII removal, disable mediaRedaction on the service and continue using transcript redaction instead.
• Verify that your request points to the correct Intelligence Service. Update the referenced serviceSid or intelligenceService value if needed.
• If your existing service uses a non-en-US language, create a new Intelligence Service for en-US and send the request to that service.

• Conversation Intelligence (classic) onboarding guide
• Service Resource API reference
• Customize Your Conversation Intelligence (classic) Configuration