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30024: Numeric Sender ID Not Provisioned on Carrier


ERROR: 30024

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MESSAGING
ERROR

This error means the destination carrier requires a pre-registered numeric sender and the sender you used isn't provisioned on that carrier. You can also see this error while a newly registered sender is still being provisioned for production traffic.

Possible causes

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  • The numeric sender hasn't finished carrier provisioning.
  • You recently registered a US A2P 10DLC number and carrier provisioning for the associated Campaign is still in progress.
  • Your short code isn't fully provisioned for production traffic, or the carrier disabled it because of cancellation or compliance issues.
  • The destination number recently ported to a new carrier and routing updates haven't fully completed.
  • Your toll-free number isn't fully provisioned for production traffic, or toll-free verification hasn't been completed and approved for US or Canada messaging.
  • The destination number isn't provisioned to receive SMS messages.
  • Confirm which sender type you are using for that destination and complete any required registration or verification before sending production traffic.
  • If you are sending with a US 10DLC number, verify that your Brand and Campaign registration are complete and allow time for carrier provisioning to finish.
  • If you are sending with a toll-free number to the United States or Canada, complete toll-free verification and wait until the number shows Verified before sending production traffic.
  • If you are sending with a short code, confirm that the short code is fully provisioned and approved for your intended use case. See Short Code Setup and Provisioning(link takes you to an external page) for details.
  • If you send to destinations that require registered senders, configure a default Sender ID so Twilio can replace a non-matching From value with a compliant registered sender.
  • If the destination number recently ported to a new carrier, retry after the port completes and carrier routing updates settle.
  • If you continue to see 30024, collect at least three Message SIDs with undelivered status and contact Support for a provisioning review.

Additional resources

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