Read-only Admin role
As a Read-only Admin, you can enter Flex to view and troubleshoot issues. You can:
- Launch Flex from Twilio Console
- View Admin dashboard configurations
- View real-time queue statistics
- View a list of agents on the Teams page
As a Read-only Admin, you cannot make any changes or interact with customers. You cannot:
- Accept incoming calls
- Change your own status
- Make outbound calls
- Edit the status of other agents
- Edit the skills of other agents
- Monitor chat or calls
- Edit configurations on the Admin dashboard
The Read-only Admin role is only available to Twilio Console users in the Support role. When Support users log in to Flex from Twilio Console, they automatically receive Read-only Admin access. You cannot assign a Read-only Admin through the SSO process like you can with other Flex roles.
Support Engineers may find this role helpful.
A worker is created when a Support user logs in and is attributed the Read-Only Admin role. This is a billable worker in the named user pricing model. A named user license is charged every month until the user is deprovisioned from Flex.
Because the provisioned worker has a routing expression, this Flex user technically can be assigned routing attributes; however, assigning routing attributes is not advised. The user is unable to change their status, accept incoming interactions, or make outbound voice calls.
- Flex UI 2.3.x or above
- Twilio-hosted Flex UI account
When users with the Support role launch Flex from Twilio Console, they automatically get access to the Read-only Admin role.
- To assign the Support role to additional users, follow the steps in Add a Twilio Console user.
- To grant an existing user Support access, follow the steps in the Manage Twilio Console users guide.
For more information, see our guide on RBAC.
- From Twilio Console, in the upper-left corner, select the account where Flex is hosted.
- Under Develop, click Flex > Overview.
- Click Log in with Console.
The Read-only Admin role is represented in the Worker Attributes as follows:
1{2"routing": {3"skills": [4"Skill1 ",5"Skill2"6],7"levels": {8"Skill1": 39}10},11"full_name": "Acme AgentName",12"image_url": "https:\\/\\/www.gravatar.com\\/avatar\\/4e52bcfc565991878adf54a136de1570?d=mp",13"roles": [14"flex.readonlyadmin"15],16"contact_uri": "client:firstname_2Elastname",17"disabled_skills": {18"skills": [],19"levels": {}20},21"email": "recipient@example.com"22}