As a Read-only Admin, you can enter Flex to view and troubleshoot issues. You can:
As a Read-only Admin, you cannot make any changes or interact with customers. You cannot:
The Read-only Admin role is only available to Twilio Console users in the Support role. When Support users log in to Flex from Twilio Console, they automatically receive Read-only Admin access. You cannot assign a Read-only Admin through the SSO process like you can with other Flex roles.
Support Engineers may find this role helpful.
A worker is created when a Support user logs in and is attributed the Read-Only Admin role. This is a billable worker in the named user pricing model. A named user license is charged every month until the user is deprovisioned from Flex.
Because the provisioned worker has a routing expression, this Flex user technically can be assigned routing attributes; however, assigning routing attributes is not advised. The user is unable to change their status, accept incoming interactions, or make outbound voice calls.
When users with the Support role launch Flex from Twilio Console, they automatically get access to the Read-only Admin role.
For more information, see our guide on RBAC.
The Read-only Admin role is represented in the Worker Attributes as follows:
_22{_22 "routing": {_22 "skills": [_22 "Skill1 ",_22 "Skill2"_22 ],_22 "levels": {_22 "Skill1": 3_22 }_22 },_22 "full_name": "Acme AgentName",_22 "image_url": "https:\\/\\/www.gravatar.com\\/avatar\\/4e52bcfc565991878adf54a136de1570?d=mp",_22 "roles": [_22 "flex.readonlyadmin"_22 ],_22 "contact_uri": "client:firstname_2Elastname",_22 "disabled_skills": {_22 "skills": [],_22 "levels": {}_22 },_22 "email": "firstname.lastname@gmail.com"_22}