Voice Intelligence is not PCI compliant or a HIPAA Eligible Service and should not be used in Voice Intelligence workflows that are subject to HIPAA or PCI.
Voice Intelligence makes the conversations that you are having with your customers actionable by using machine learning to turn the content of Voice conversations into structured information that can drive business processes. Customers are using Voice Intelligence today to enrich customer profiles, optimize lead generation campaigns, address compliance issues, and assess agent performance across every one of their calls.
Voice Intelligence currently exposes the following products:
We offer a number of pre-built web apps that can be easily incorporated into your web UI to present and work with transcriptions.
To create and work with transcripts you'll use the following API resources: