Conversational Intelligence
Product name change
Voice Intelligence is now Conversational Intelligence, which reflects our expansion into analyzing conversations across all customer touchpoints. For more information, see the announcement.
Unlock the business value in every customer conversation.
Use AI-powered cross-channel analysis to boost lead generation, spot compliance risks early, and improve agent performance, seamlessly and at scale.
Take the next steps with Conversational Intelligence
import osfrom twilio.rest import Clientaccount_sid = os.environ["TWILIO_ACCOUNT_SID"]auth_token = os.environ["TWILIO_AUTH_TOKEN"]client = Client(account_sid, auth_token)transcript = client.intelligence.v2.transcripts.create(service_sid="GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",channel={"media_properties": {"source_sid": "REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"}})print(transcript.account_sid)
Take the next steps with Conversational Intelligence
Supported Conversations
| Channel | Source | Description | Status |
|---|---|---|---|
| Voice | Twilio Recordings | Transcribe and analyze Twilio call recordings | ✅ Available |
| External Recordings | Transcribe and analyze third-party call recordings | ✅ Available | |
| Calls | Transcribe calls in real time and send to Conversational Intelligence for post-call analysis | ✅ Available | |
| ConversationRelay NEW | Monitor AI agent performance by analyzing transcripts from ConversationRelay virtual agents | ✅ Available | |
| Messaging | Conversations NEW | Analyze SMS, WhatsApp, Web Chat, and other text channels supported by the Twilio Conversations API | 🔒 Private beta Request access |
Next steps
You've got an idea in mind. Let's get it to production.
Pick the docs that are right for you. These guides, overviews, and API reference docs will get you across the deploy line, straight to HTTP 200 OK.
Our most advanced and flexible language intelligence yet. Use LLM-powered Language Operators for sophisticated natural language understanding tasks. Now available in Public Beta.
Twilio offers pre-built web applications that you can integrate into your web UI to present and work with transcriptions.
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