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Voice Intelligence


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Legal Notice

Voice Intelligence uses artificial intelligence and machine learning technologies. By enabling or using any of the features or functionalities within Programmable Voice that are identified as using artificial intelligence or machine learning technology, you acknowledge and agree that your use of these features or functionalities is subject to the terms of the Predictive and Generative AI/ML Features Addendum(link takes you to an external page).

Voice Intelligence is not PCI compliant or a HIPAA Eligible Service and should not be used in Voice Intelligence workflows that are subject to HIPAA or PCI.

Voice Intelligence makes the conversations that you are having with your customers actionable by using artificial intelligence and machine learning technology to turn the content of Voice conversations into structured information that can drive business processes. Customers are using Voice Intelligence today to enrich customer profiles, optimize lead generation campaigns, address compliance issues, and assess agent performance across every one of their calls.

Voice Intelligence currently incorporates the following features:

  • Transcriptions — An API that provides high-quality, low-cost transcriptions for dual-channel recordings created with Twilio products like Programmable Voice and Flex, as well as dual-channel recordings from third-party PBXes and contact center products.
  • Language Operators — A platform for creating and using Language operators that turn text conversations into structured information. Right now there are a number of Prebuilt Operators ready for you to use .

Apps for Voice Intelligence

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We offer a number of prebuilt web apps that can be easily incorporated into your web UI to present and work with transcriptions.


Learn more about API resources

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To create and work with transcripts you'll use the following API resources:

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