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Voice Intelligence - Transcript Resource

A Voice Intelligence Transcript resource represents a transcribed voice conversation. To initiate the transcription process of a specific recording's audio, you'll need to call the Create a new Voice Intelligence Transcript endpoint. You can transcribe recordings created by Twilio or those that are externally created or stored.

If automatic transcription is enabled, Twilio creates a Voice Intelligence Transcript resource whenever a Call within your Account has been recorded.

A Transcript resource contains links to the associated subresources:

The Transcript Sentence subresource contains the recording's transcribed sentences.
The Transcript Media subresource includes the URL of the recording's media file.
The Transcript OperatorResults subresource contains the results from the Voice Intelligence Service's Language Operators.

Audio channel formats

Voice Intelligence supports various audio formats, each suited for different needs:

Mono: A single audio channel, suitable for straightforward recordings where speaker differentiation isn't crucial.
Stereo: Two channels providing spatial sound, but not specifically separating speakers.
Dual-Channel: Two distinct audio tracks in the same file, ideal for differentiating speakers such as agents and customers in call recordings. This format enhances transcription accuracy and participant differentiation.

We recommend using dual-channel recordings to improve transcription accuracy, especially in scenarios requiring speaker differentiation.

Voice Intelligence Transcript properties

Property nameTypeRequiredDescriptionChild properties

accountSidSID<AC>

Optional

The unique SID identifier of the Account.

Pattern: ^AC[0-9a-fA-F]{32}$Min length: 34Max length: 34

serviceSidSID<GA>

Optional

The unique SID identifier of the Service.

Pattern: ^GA[0-9a-fA-F]{32}$Min length: 34Max length: 34

sidSID<GT>

Optional

A 34 character string that uniquely identifies this Transcript.

Pattern: ^GT[0-9a-fA-F]{32}$Min length: 34Max length: 34

dateCreatedstring<date-time>

Optional

The date that this Transcript was created, given in ISO 8601 format.

dateUpdatedstring<date-time>

Optional

The date that this Transcript was updated, given in ISO 8601 format.

statusenum<string>

Optional

The Status of this Transcript. One of queued, in-progress, completed, failed or canceled.

Possible values:

queuedin-progresscompletedfailedcanceled

channelobject

Optional

Media Channel describing Transcript Source and Participant Mapping

dataLoggingboolean

Optional

Data logging allows Twilio to improve the quality of the speech recognition & language understanding services through using customer data to refine, fine tune and evaluate machine learning models. Note: Data logging cannot be activated via API, only via www.twilio.com, as it requires additional consent.

languageCodestring

Optional

The default language code of the audio.

customerKeystring

Optional

mediaStartTimestring<date-time>

Optional

The date that this Transcript's media was started, given in ISO 8601 format.

durationinteger

Optional

The duration of this Transcript's source

Default: 0

urlstring<uri>

Optional

The URL of this resource.

redactionboolean

Optional

If the transcript has been redacted, a redacted alternative of the transcript will be available.

linksobject<uri-map>

Optional

Channel object

The Channel parameter object contains information about the conversational media used for the transcription. The table below describes the properties of the Channel object. Click Show child properties to show the details on each property.

`Channel` parameter properties

Property nameTypeRequiredDescriptionChild properties

channelobject

Optional

Object representing the media associated with the transcript. It has information about the source of the transcript and its participants.

Show channel properties

Property nameTypeRequiredDescriptionChild properties

typeenum<string>

Optional

The Twilio communications channel where the transcribed conversation took place.

Possible values:

voicemessaging

mediaPropertiesobject

Optional

Show mediaProperties properties

participantsarray[object]

Optional

Array containing two objects that represent each channel/participant. See the Specify participant information section below for more information.

Show participants properties

Create a new Transcript

POST https://intelligence.twilio.com/v2/Transcripts

(information)

Info

When you use automatic transcription, you don't need this API request to create new Voice Intelligence Transcripts.

Request body parameters

Encoding type:application/x-www-form-urlencoded

SchemaExample

Property nameTypeRequiredDescriptionChild properties

serviceSidSID<GA>

required

The unique SID identifier of the Service.

Pattern: ^GA[0-9a-fA-F]{32}$Min length: 34Max length: 34

channelobject

required

JSON object describing Media Channel including Source and Participants

customerKeystring

Optional

Used to store client provided metadata. Maximum of 64 double-byte UTF8 characters.

mediaStartTimestring<date-time>

Optional

The date that this Transcript's media was started, given in ISO 8601 format.

Channel parameter

The Channel parameter object contains information about the conversational media used for the transcription.

The table below describes the properties of the Channel parameter object. Click Show child properties to show the media_properties and participants fields.

`Channel` parameter properties

Property nameTypeRequiredDescriptionChild properties

channelobject

Optional

Object representing the media associated with the transcript. It has information about the source of the transcript and its participants.

Show channel properties

CustomerKey parameter

You can optionally provide a CustomerKey parameter to map a Transcript to an internal identifier known within your system. This unique identifier helps track the Transcript, and it's included in webhook callback when the results for Transcripts and Operators are available. Note that CustomerKey doesn't replace the Transcript SID in Voice Intelligence API calls.

Transcribe a Twilio Recording

To transcribe Recordings made via Twilio and stored within Twilio's infrastructure, provide the Recording SID in the Channel object's media_properties.source_sid property as shown below. REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX represents a Recording SID.

In this scenario, the Channel information appears as follows:

1{
2     "media_properties":{
3        "source_sid": "REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
4     }
5}

Create a Voice Intelligence Transcript from a Twilio Recording

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function createTranscript() {
11  const transcript = await client.intelligence.v2.transcripts.create({
12    channel: {
13      media_properties: {
14        source_sid: "REXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX",
15      },
16    },
17    serviceSid: "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
18  });
19
20  console.log(transcript.accountSid);
21}
22
23createTranscript();

Response

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "service_sid": "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
4  "sid": "GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5  "date_created": "2010-08-31T20:36:28Z",
6  "date_updated": "2010-08-31T20:36:28Z",
7  "status": "queued",
8  "channel": {
9    "media_properties": {
10      "media_url": "http://foobar.test/ClusterTests/call1.wav"
11    }
12  },
13  "data_logging": false,
14  "language_code": "en-US",
15  "media_start_time": null,
16  "duration": 0,
17  "customer_key": "aaaaaaaa",
18  "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
19  "redaction": true,
20  "links": {
21    "sentences": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Sentences",
22    "media": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Media",
23    "operator_results": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults"
24  }
25}

Limits for Twilio Recording transcriptions

The recording file size must not exceed 3GB.
Audio duration can't exceed eight hours.
Recordings shorter than two seconds aren't transcribed.
Transcripts are indexed and available for search for 90 days.
You can create only one Voice Intelligence Transcript resource for a given Recording resource. To re-transcribe a Recording, delete the original Voice Intelligence Transcript resource and create a new one.
To create Transcripts for Twilio Recordings in external storage, use the MediaUrl parameter. The SourceSid parameter isn't supported for externally-stored Twilio Recordings.
You can't create Voice Intelligence Transcripts from encrypted Voice Recordings, because Voice Intelligence can't decrypt those resources. You should move those recordings to your own external storage and generate pre-signed URLs for the decrypted recordings. Once you've done that, you can follow the instructions in the "Transcribe an external recording" section below.

Transcribe an external recording

To transcribe a recording stored externally, for example, a recording stored in your own S3 bucket, provide the recording's URL in the Channel object's media_properties.media_url property.

The following limitations apply when transcribing an external recording (specified by a MediaUrl):

You must make external recordings stored in Twilio Assets public.
Basic authentication on MediaUrls isn't supported for external recordings. If you store the recordings on S3, use a presigned URL. And when storing them on Azure Blob Storage, use a Shared Access Signature (SAS).
MediaUrls that respond with a non-200 HTTP status code will result in a failed request.
Requests to access external recordings are performed once. There is currently no retry behavior.

Transcribe a Twilio Video recording

To transcribe the audio of a Twilio Video recording, it needs additional processing to become compatible with Voice Intelligence.

First, create a dual-channel audio recording by transcoding a separate audio-only composition for each participant in the Video Room.

Create a dual-channel audio recording

1curl -X POST "https://video.twilio.com/v1/Compositions" \ --data-urlencode "AudioSources=PAXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
2\ --data-urlencode "StatusCallback=https://www.example.com/callbacks"
3\ --data-urlencode "Format=mp4"
4\ --data-urlencode "RoomSid=RMXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
5\ -u $TWILIO_ACCOUNT_SID:$TWILIO_AUTH_TOKEN

Next, download the media from these compositions and merge them into a single stereo audio file.

Download the Video Room Media

ffmpeg -i speaker1.mp4 -i speaker2.mp4 -filter_complex "[0:a][1:a]amerge=inputs=2[a]" -map "[a]" -f flac -bits_per_raw_smaple 16 -ar 441000 output.flac

If the recording duration for each participant differs, you can avoid overlapping audio tracks. Use ffmpeg to create a single-stereo audio track with delay to cover the difference in track length. For example, if one audio track lasts 63 seconds and the other 67 seconds, use ffmpeg to create a stereo file with the first track, with four seconds of delay to match the length of the second track.

Create a single stereo audio track

ffmpeg -i speaker1.wav -i speaker2.wav -filter_complex "aevalsrc=0:d=${second_to_delay}[s1];[s1][1:a]concat=n=2:v=0:a=1[ac2];[0:a]apad[ac1];[ac1][ac2]amerge=2[a]" -map "[a]" -f flac -bits_per_raw_sample 16 -ar 441000 output.flac

Finally, use the Create a new Voice Intelligence Transcript endpoint with the Channel parameter's media_properties.media_url property set to a publicly accessible URL of the audio file.

Supported media

Recordings must be publicly accessible during transcription. The recordings can be hosted or used on a time-limited pre-signed URL. To share a recording on an existing AWS S3 bucket, read the "Sharing objects with pre-signed URLs" guide from AWS.

Twilio attempts to download an external recording for up to 10 minutes. After 10 minutes, the transcription fails.

You can't transcribe encrypted recordings.

Voice Intelligence doesn't perform speaker diarization on recordings, meaning it doesn't differentiate between different speakers. Additionally, using mono recordings can lead to reduced transcription accuracy. For improved transcription accuracy and participant differentiation, use dual-channel recordings.

Voice Intelligence supports both mono and stereo audio formats for the following media formats:

WAV (PCM-encoded)
MP3
FLAC

The following limits apply to the media files:

The maximum file size allowed is 3GB.
The maximum audio length is eight hours.
The minimum sample rate required is 8kHz (telephony grade). For best results, use 16KHz.

In this scenario, the Channel information appears as follows:

1{
2     "media_properties":{
3        "media_url": "http://www.example.com/recording/call.wav"
4     }
5}

Create a Voice Intelligence Transcript from an external media file

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function createTranscript() {
11  const transcript = await client.intelligence.v2.transcripts.create({
12    channel: {
13      media_properties: {
14        media_url: "https://example.com/your-recording.wav",
15      },
16    },
17    serviceSid: "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
18  });
19
20  console.log(transcript.accountSid);
21}
22
23createTranscript();

Response

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "service_sid": "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
4  "sid": "GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5  "date_created": "2010-08-31T20:36:28Z",
6  "date_updated": "2010-08-31T20:36:28Z",
7  "status": "queued",
8  "channel": {
9    "media_properties": {
10      "media_url": "http://foobar.test/ClusterTests/call1.wav"
11    }
12  },
13  "data_logging": false,
14  "language_code": "en-US",
15  "media_start_time": null,
16  "duration": 0,
17  "customer_key": "aaaaaaaa",
18  "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
19  "redaction": true,
20  "links": {
21    "sentences": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Sentences",
22    "media": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Media",
23    "operator_results": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults"
24  }
25}

(warning)

Warning

If you include both MediaUrl and SourceSid in the Transcript creation request, Twilio uses the MediaUrl.

Specify participant information

By default, Voice Intelligence labels the left channel (channel one) as Agent and the right channel (channel two) as Customer. Depending on your call flow and the recorded call leg, this may not accurately reflect the participant/channel relationships on your recording. If needed, specify which participant is on a given channel via the Channel parameter's participants array.

(warning)

Warning

If the default behavior doesn't align with your application's recording implementation, you can do one of the following:

Update your application's logic to ensure the "Agent" is always on the first channel. For two-party calls, that's the first call leg. For Conferences, that's the first Participant that joined the recorded Conference.
If your application logic places all "Agents" on channel 2 and all "Customers" on channel 1, reach out to Twilio Support to invert the Agent/Customer Voice Intelligence labeling at the Account level. This affects all recordings within that Account.
Specify Participant information in the request to create a Transcript. Use this only if the first two options aren't feasible for your application. See below for how to do this.

Only two participants can be overridden in the Channel object of the Transcript resource.

The code sample below demonstrates an example request that overrides the default Voice Intelligence labels.

Customize participant labels when creating a new Transcript

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function createTranscript() {
11  const transcript = await client.intelligence.v2.transcripts.create({
12    channel: {
13      media_properties: {
14        media_url: "https://example.com/your-recording",
15      },
16      participants: [
17        {
18          user_id: "id1",
19          channel_participant: 1,
20          media_participant_id: "+1555959545",
21          email: "veronica.meyer@example.com",
22          full_name: "Veronica Meyer",
23          image_url:
24            "https://images.unsplash.com/photo-1438761681033-6461ffad8d80",
25          role: "Customer",
26        },
27        {
28          user_id: "id2",
29          channel_participant: 2,
30          media_participant_id: "+1555959505",
31          email: "lauryn.trujillo@example.com",
32          full_name: "Lauryn Trujillo",
33          image_url:
34            "https://images.unsplash.com/photo-1554384645-13eab165c24b",
35          role: "Agent",
36        },
37      ],
38    },
39    serviceSid: "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
40  });
41
42  console.log(transcript.accountSid);
43}
44
45createTranscript();

Response

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "service_sid": "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
4  "sid": "GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5  "date_created": "2010-08-31T20:36:28Z",
6  "date_updated": "2010-08-31T20:36:28Z",
7  "status": "queued",
8  "channel": {
9    "media_properties": {
10      "media_url": "http://foobar.test/ClusterTests/call1.wav"
11    }
12  },
13  "data_logging": false,
14  "language_code": "en-US",
15  "media_start_time": null,
16  "duration": 0,
17  "customer_key": "aaaaaaaa",
18  "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
19  "redaction": true,
20  "links": {
21    "sentences": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Sentences",
22    "media": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Media",
23    "operator_results": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults"
24  }
25}

Fetch a Voice Intelligence Transcript resource

GET https://intelligence.twilio.com/v2/Transcripts/{Sid}

(information)

Info

Use the webhook callback to know when a Create a new Voice Intelligence Transcript request has completed and when the results are available. This is preferable to polling the Fetch a Voice Intelligence Transcript endpoint.

The webhook callback URL can be configured on the Voice Intelligence Service's settings.

Path parameters

Property nameTypeRequiredPIIDescription

sidSID<GT>

required

A 34 character string that uniquely identifies this Transcript.

Pattern: ^GT[0-9a-fA-F]{32}$Min length: 34Max length: 34

Fetch a Transcript

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function fetchTranscript() {
11  const transcript = await client.intelligence.v2
12    .transcripts("GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .fetch();
14
15  console.log(transcript.accountSid);
16}
17
18fetchTranscript();

Response

1{
2  "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
3  "service_sid": "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
4  "sid": "GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5  "date_created": "2010-08-31T20:36:28Z",
6  "date_updated": "2010-08-31T20:36:28Z",
7  "status": "queued",
8  "channel": {},
9  "data_logging": false,
10  "language_code": "en-US",
11  "media_start_time": null,
12  "duration": 0,
13  "customer_key": null,
14  "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
15  "redaction": true,
16  "links": {
17    "sentences": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Sentences",
18    "media": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Media",
19    "operator_results": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults"
20  }
21}

Fetch multiple Voice Intelligence Transcript resources

GET https://intelligence.twilio.com/v2/Transcripts

Query parameters

Property nameTypeRequiredPIIDescription

serviceSidSID<GA>

Optional

The unique SID identifier of the Service.

Pattern: ^GA[0-9a-fA-F]{32}$Min length: 34Max length: 34

beforeStartTimestring

Optional

Filter by before StartTime.

afterStartTimestring

Optional

Filter by after StartTime.

beforeDateCreatedstring

Optional

Filter by before DateCreated.

afterDateCreatedstring

Optional

Filter by after DateCreated.

statusstring

Optional

Filter by status.

languageCodestring

Optional

Filter by Language Code.

sourceSidstring

Optional

Filter by SourceSid.

pageSizeinteger<int64>

Optional

How many resources to return in each list page. The default is 50, and the maximum is 1000.

Minimum: 1Maximum: 1000

pageinteger

Optional

The page index. This value is simply for client state.

Minimum: 0

pageTokenstring

Optional

The page token. This is provided by the API.

List multiple Transcripts

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function listTranscript() {
11  const transcripts = await client.intelligence.v2.transcripts.list({
12    limit: 20,
13  });
14
15  transcripts.forEach((t) => console.log(t.accountSid));
16}
17
18listTranscript();

Response

1{
2  "transcripts": [
3    {
4      "account_sid": "ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
5      "service_sid": "GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
6      "sid": "GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
7      "date_created": "2010-08-31T20:36:28Z",
8      "date_updated": "2010-08-31T20:36:28Z",
9      "status": "queued",
10      "channel": {},
11      "data_logging": false,
12      "language_code": "en-US",
13      "media_start_time": null,
14      "duration": 0,
15      "customer_key": null,
16      "url": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa",
17      "redaction": true,
18      "links": {
19        "sentences": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Sentences",
20        "media": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/Media",
21        "operator_results": "https://intelligence.twilio.com/v2/Transcripts/GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa/OperatorResults"
22      }
23    }
24  ],
25  "meta": {
26    "key": "transcripts",
27    "page": 0,
28    "page_size": 50,
29    "first_page_url": "https://intelligence.twilio.com/v2/Transcripts?LanguageCode=en-US&SourceSid=REaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&ServiceSid=GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&AfterDateCreated=2019-11-22T23%3A46%3A00Z&PageSize=50&Page=0",
30    "next_page_url": null,
31    "previous_page_url": null,
32    "url": "https://intelligence.twilio.com/v2/Transcripts?LanguageCode=en-US&SourceSid=REaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&ServiceSid=GAaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa&AfterDateCreated=2019-11-22T23%3A46%3A00Z&PageSize=50&Page=0"
33  }
34}

Delete a Voice Intelligence Transcript resource

DELETE https://intelligence.twilio.com/v2/Transcripts/{Sid}

Path parameters

Property nameTypeRequiredPIIDescription

sidSID<GT>

required

A 34 character string that uniquely identifies this Transcript.

Pattern: ^GT[0-9a-fA-F]{32}$Min length: 34Max length: 34

Delete a Transcript

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function deleteTranscript() {
11  await client.intelligence.v2
12    .transcripts("GTaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa")
13    .remove();
14}
15
16deleteTranscript();