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Voice Intelligence - Supported Languages


The table below shows the current language support for Voice Intelligence Transcriptions. The LanguageCode set in the Service configuration determines the Transcription language used for all call recordings processed by that Service. Transcriptions may utilize artificial intelligence and machine learning technologies.

PII redaction is only available in en-US and Custom Operators can be used with any supported Transcription language. PII redaction utilizes artificial intelligence or machine learning technologies.

Prebuilt Operators support varies depending on the Transcription language and the Operator. For detailed information, refer to the Prebuilt Operator table.

Supported languageLanguage code
Danish - Denmarkda-DK
Dutch - Netherlandsnl-NL
English - Australiaen-AU
English - United Kingdomen-GB
English - United Statesen-US
French - Francefr-FR
German - Germanyde-DE
Italian - Italyit-IT
Norwegian - Norwayno-NO
Polish - Polandpl-PL
Portuguese - Brazilpt-BR
Portuguese - Portugalpt-PT
Spanish - Mexicoes-MX
Spanish - Spaines-ES
Spanish - United Stateses-US
Swedish - Swedensv-SE

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