Partially Update a Conversation

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Conversation Orchestrator, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For details on AI usage and data, see the AI Nutrition Facts for Real-Time Transcription and Conversation Relay.

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PATCH/v2/Conversations/{Sid}

Base url: https://conversations.twilio.com (base url)

Partially update the details of an existing Conversation.

Request

Authentication

Basic Auth

Path parameters

Property nameTypeRequiredPIIDescription

sidstring

required

Request body

Encoding type:application/json

Schema

Property nameTypeRequiredPIIDescriptionChild properties

namestring

Optional

The name of the Conversation.

Example: Support Chat

statusenum<string>

Optional

The state of the Conversation.

Possible values:

ACTIVEINACTIVECLOSED

configurationobject

Optional

Partial configuration update for an existing conversation. Only statusCallbacks can be modified.

Show configuration properties

Responses

200400404429500503

OK

SchemaExample

Property nameTypeRequiredPIIDescriptionChild properties

idstring

Optional

Conversation ID.

Example: conv_conversation_01k1etk2y5f1y9fpe2epfdtvv2

accountIdstring

Optional

Account ID.

Example: ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

configurationIdstring

Optional

Configuration ID.

Example: conv_configuration_01k1etk2y5f1y9fpe2epfdtvv2

statusenum<string>

Optional

Conversation status.

Example: ACTIVEPossible values:

ACTIVEINACTIVECLOSED

namestring

Optional

Conversation name.

Example: Customer Support Chat

createdAtstring<date-time>

Optional

Timestamp when this Conversation was created.

Example: 2023-07-01T12:00:00Z

updatedAtstring<date-time>

Optional

Timestamp when this Conversation was last updated.

Example: 2023-07-01T12:30:00Z

configurationobject

Optional

Full configuration settings for this Conversation.

Show configuration properties

Property nameTypeRequiredPIIDescriptionChild properties

displayNamestring

Optional

A human-readable name for the configuration. Limited to 32 characters.

Example: My Support ConfigPattern: ^[a-zA-Z0-9-_ ]+$Max length: 32

descriptionstring

Optional

Human-readable description for the Configuration.

Example: Customer Support Configuration for handling all inbound customer inquiries

conversationGroupingTypeenum<string>

Optional

Type of Conversation grouping strategy:

GROUP_BY_PROFILE: Groups Communications by resolved Profile from the Memory Store. A Profile is looked up or created for CUSTOMER Participant types. All Communications from the same Profile are in the same Conversation, regardless of address or channel.
GROUP_BY_PARTICIPANT_ADDRESSES: Groups Communications by Participant addresses across all channels. A customer using +18005550100 will be in the same Conversation whether they contact by SMS, WhatsApp, or RCS.
GROUP_BY_PARTICIPANT_ADDRESSES_AND_CHANNEL_TYPE: Groups Communications by both Participant addresses AND channel. A customer using +18005550100 by SMS will be in a different Conversation than the same customer by Voice.

Example: GROUP_BY_PROFILEPossible values:

GROUP_BY_PROFILEGROUP_BY_PARTICIPANT_ADDRESSESGROUP_BY_PARTICIPANT_ADDRESSES_AND_CHANNEL_TYPE

memoryStoreIdstring

Optional

Memory Store ID for Profile resolution.

Example: mem_store_01k1etk2y5f1y9fpe2epfdtvv2

channelSettingsobject

Optional

Channel-specific parameters forwarded as-is to the downstream sending service. Allows passing backend-specific fields without requiring API changes.

Example: {"messagingServiceSid":"MG1234567890abcdef1234567890abcdef","statusCallback":"https://example.com/status"}

Show channelSettings properties

statusCallbacksarray[object]

Optional

List of default webhook configurations applied to Conversations under this Configuration.

Max items: 20

Show statusCallbacks properties

intelligenceConfigurationIdsarray[string]

Optional

List of Intelligence Configuration IDs configured for this Configuration.

Example: ["agent1","agent2"]Max items: 5

memoryExtractionEnabledboolean

Optional

Whether memory extraction is enabled for conversations under this configuration. Defaults to false.

Default: falseExample: false

conversationsV1Bridgeobject

Optional

Configuration for Conversations V1 bridge. When set, messaging channels route through Conversations V1. Use this to integrate with existing Conversations V1 applications.

Example: {"serviceId":"IS00000000000000000000000000000000"}

Show conversationsV1Bridge properties

participantsarray[object]

Optional

Participants in this Conversation.

Show participants properties

Property nameTypeRequiredPIIDescriptionChild properties

idstring

Optional

Participant ID.

Example: conv_participant_01k1etx3jbfx88476ccja0889c

conversationIdstring

Optional

Conversation ID.

Example: conv_conversation_01k1etk2y5f1y9fpe2epfdtvv2

accountIdstring

Optional

Account ID.

Example: ACaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

namestring

Optional

Participant display name.

Example: Dana S.

typeenum<string>

Optional

Type of Participant in the Conversation.

Example: CUSTOMERPossible values:

HUMAN_AGENTCUSTOMERAI_AGENTAGENTUNKNOWN

profileIdstring

Optional

Profile ID. Note: This field is only resolved for CUSTOMER participant types, not for HUMAN_AGENT or AI_AGENT participants.

Example: mem_profile_00000000000000000000000000

addressesarray[object]

Optional

Communication addresses for this Participant. Address format varies by channel:

SMS/VOICE: E.164 phone number (such as "+18005550100")
EMAIL: Email address (such as "user@example.com")
WHATSAPP: Phone number with whatsapp prefix (such as "whatsapp:+18005550100")
RCS: Sender ID or phone number with rcs prefix (such as "rcs:brand_acme_agent" or "rcs:+18005550100")

Show addresses properties

createdAtstring<date-time>

Optional

Timestamp when this Participant was created.

Example: 2023-07-01T12:00:00Z

updatedAtstring<date-time>

Optional

Timestamp when this Participant was last updated.

Example: 2023-07-01T12:00:00Z

Partially Update a Conversation

1// Download the helper library from https://www.twilio.com/docs/node/install
2const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";
3
4// Find your Account SID and Auth Token at twilio.com/console
5// and set the environment variables. See http://twil.io/secure
6const accountSid = process.env.TWILIO_ACCOUNT_SID;
7const authToken = process.env.TWILIO_AUTH_TOKEN;
8const client = twilio(accountSid, authToken);
9
10async function patchConversationById() {
11  const conversation = await client.conversations.v2
12    .conversations("Sid")
13    .patch({
14      name: "Miss Christine Morgan",
15    });
16
17  console.log(conversation.id);
18}
19
20patchConversationById();

Response

1{
2  "accountId": "ZGkrHSypTsudrGkmdpJJ",
3  "configuration": {
4    "displayName": "My Support Config",
5    "description": "description",
6    "conversationGroupingType": "GROUP_BY_PROFILE",
7    "memoryStoreId": "memoryStoreId",
8    "channelSettings": {},
9    "statusCallbacks": [
10      {
11        "url": "https://www.example.com",
12        "method": "POST"
13      }
14    ],
15    "intelligenceConfigurationIds": [
16      "intelligenceConfigurationIds"
17    ],
18    "memoryExtractionEnabled": false,
19    "conversationsV1Bridge": {
20      "serviceId": "IS00000000000000000000000000000000"
21    }
22  },
23  "configurationId": "configurationId",
24  "createdAt": "2009-07-06T20:30:00Z",
25  "id": "id",
26  "name": "Miss Christine Morgan",
27  "participants": [
28    {
29      "id": "id",
30      "conversationId": "conversationId",
31      "accountId": "accountId",
32      "name": "name",
33      "type": "CUSTOMER",
34      "profileId": "profileId",
35      "addresses": [
36        {
37          "channel": "SMS",
38          "address": "address",
39          "channelId": "channelId"
40        }
41      ],
42      "createdAt": "2009-07-06T20:30:00Z",
43      "updatedAt": "2009-07-06T20:30:00Z"
44    }
45  ],
46  "status": "ACTIVE",
47  "updatedAt": "2009-07-06T20:30:00Z"
48}