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Error
Twilio error

11009: CNAM registration rejected: display name does not meet requirements

Twilio Voice DocumentationVoice

Description

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The display name you submitted does not meet one or more CNAM display name requirements.

Possible causes

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  • Display name does not start with a letter.
  • Display name contains characters that are not permitted (only letters, numbers, spaces, periods, or commas are allowed).
  • Display name is too generic and does not accurately reflect the business (for example "City" or "State").
  • Display name is already in use by another registration.

Update the display name to meet the following requirements:

  • Must be 15 characters or fewer, start with a letter, and contain only letters, numbers, spaces, periods, or commas.
  • Ensure the name is unique and accurately reflects your registered business, then resubmit for verification.

Additional resources

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