Warning
Application error
17580: Status callback response error
Twilio attempted to deliver a transcription status event to the configured callback URL and received an HTTP error response. The transcription itself is unaffected; only the notification failed.
- The configured callback URL is incorrect or no longer serves the endpoint.
- Your application returned an error while handling the webhook.
- Your application was unavailable when Twilio delivered the event.
- Twilio couldn't establish a connection to the callback URL (for example, a firewall blocked it or the server was down).
Twilio retries a 5xx response and a 408, 425 or 429 response up to three times before reporting this error. Other 4xx responses are not retried.
- Confirm that
transcriptionStatusCallbackpoints at the correct URL. - Ensure your endpoint responds with an HTTP 2xx status code.
- Check your application logs for errors raised while handling the request.
- Allow Twilio's IP addresses through your firewall.