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30502: Toll Free verification rejection - Political campaigns must submit FEC ID

Twilio Messaging DocumentationMessaging

Description

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The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible causes

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Your submission indicates a political campaign, but:

  • No Federal Election Commission (FEC) Committee ID was provided for federal-level campaigns
  • No state committee registration number was provided for state-level campaigns
  • The provided identification could not be verified
  • For federal-level campaigns: Submit a valid FEC Committee ID
  • For state-level campaigns: Submit a state committee registration number or equivalent official documentation
  • Include this information in the "Additional Information" field when resubmitting
  • Ensure all registration numbers are current and verifiable

Why was my Toll Free Verification Rejected?(link takes you to an external page)

Required information for Toll-free verification(link takes you to an external page)

Toll-Free best practices(link takes you to an external page)