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45212: Flex Flow creation failed


ERROR: 45212

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FLEX
ERROR

This error occurs when you try to create a Flex Flow and Twilio cannot complete the request. The create request can fail when required parameters are missing, parameter values are invalid for the selected integration, or the new Flex Flow conflicts with an existing Flex Flow.

Possible causes

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  • The request is missing a required create parameter such as FriendlyName, ChatServiceSid, or ChannelType.
  • ChannelType is not one of the supported values for a Flex Flow.
  • IntegrationType is invalid, or the request is missing integration-specific parameters required for that integration.
  • You set IntegrationType to studio but did not provide a valid Integration.FlowSid.
  • You set IntegrationType to external but did not provide a valid Integration.Url.
  • You set IntegrationType to task but did not provide Integration.WorkspaceSid, Integration.WorkflowSid, or Integration.Channel.
  • A request attribute such as ContactIdentity conflicts with an existing Flex Flow for the same messaging identity or message handler.
  • Your account has reached the Flex Flow limit.
  • Review the error details returned in the API response and correct the specific field that failed validation.
  • Confirm that the request includes FriendlyName, ChatServiceSid, and ChannelType.
  • Verify that ChannelType is set to a supported value such as web, sms, facebook, whatsapp, line, or custom.
  • Verify that IntegrationType is set to studio, external, or task.
  • If you use studio, provide a valid Integration.FlowSid.
  • If you use external, provide a valid absolute URL in Integration.Url.
  • If you use task, provide valid values for Integration.WorkspaceSid, Integration.WorkflowSid, and Integration.Channel.
  • Check your existing Flex Flows in Console or through the API and remove or update any flow that uses the same contact identity or messaging configuration.
  • If you are near the account limit, delete unused Flex Flows before creating a new one.

Additional resources

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