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Flex Messaging Limits


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Info

This guide is for Flex UI 1.x.x and channels that use Programmable Chat and Proxy. If you are using Flex UI 2.x.x or you are starting out, we recommend that you build with Flex Conversations.

Due to various limitations and concerns, Flex messaging orchestration will constrain certain actions.


Rate limits on API endpoints

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Rate limits return HTTP 429 when exceeded and should be handled accordingly on the customer side.

ActionDefault LimitNotes
WebChat creation5 per secondUsed when creating a new WebChat object for agents/customers to interact. This is per account. Contact sales for more information or to request an override.
Proxy Out-of-Session callbacks10 per secondUsed when orchestrating a new messaging conversation. This is per account. Contact sales for more information or to request an override.
Flex Flows2500You can have up to 2500 Flex Flows per account.
EndpointMethodDescriptionRate Limit
/FlexFlowsGETLists all Flex Flows for an account10
/FlexFlows/FOxxGETQueries a specific Flex Flow's configuration2
/FlexFlowsPOSTCreates a new Flex Flow2
/FlexFlows/FOxxPOSTUpdates a Flex Flow's configuration1
/FlexFlows/FOxxDELETEDeletes a Flex Flow2
/WebChannelsGETLists all WebChannels for current account1
/WebChannels/CHxxGETQueries a specific WebChannel's configuration1
/WebChannelsPOSTCreates a WebChannel5
/WebChannels/CHxxPOSTUpdates a WebChannel's configuration1
/WebChannels/CHxxDELETEDeletes a WebChannel1
/WebChannels/UsersPOSTAdds member to a WebChannel10
/channelsGETLists all channels5
/channels/CHxxGETQueries a specific channel's configuration3
/channelsPOSTCreates a new channel10
/channels/CHxxDELETEDeletes a channel10

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