60712: Error communicating with Regulatory Compliance API

This error occurs when a Branded Comms KYC workflow cannot communicate with the Regulatory Compliance API that supports Twilio regulatory compliance data and review workflows.

• Communication between the Branded Comms KYC flow and the Regulatory Compliance API failed.
• A dependent Twilio regulatory service did not complete the request while processing compliance data such as regulatory bundles, end users, or supporting documents.

• Retry the operation after a short wait. This error can be temporary when a dependent regulatory service communication fails.
• If the error continues, contact Support for investigation. Include the failure timestamp and the related identifiers from the affected workflow, such as a BrandRegistration SID or Bundle SID, so the request can be traced more quickly. The Brand registration APIs expose these identifiers, and Twilio's troubleshooting guidance recommends contacting Support when connection issues persist.

• Regulatory Compliance REST APIs
• Trust Hub
• A2P 10DLC BrandRegistrations resource