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Warning
Application error

60727: Channel not found

Twilio Messaging DocumentationMessaging

Description

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Twilio returns this warning when it cannot find the channel referenced by your request. When you send to a channel destination with a Messaging Service, Twilio selects a sender for the corresponding channel. This warning appears when Twilio cannot find a matching channel or sender for that request.

Possible causes

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  • The channel no longer exists.
  • The phone number or channel address in your request is invalid or incorrectly formatted.
  • The Messaging Service does not have an active channel sender for the channel you are trying to use.
  • The sender you provided does not match the destination channel.
  • Verify the phone number or channel address in your request and make sure it uses the format required for that messaging channel.
  • Retrieve or list the channel senders for your Messaging Service and confirm the required sender is still associated with the service.
  • Add the correct sender to the Messaging Service if it was removed or was never added.
  • Update the request to use an active sender that matches the destination channel, then retry the request.

Additional resources

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