Skip to contentSkip to navigationSkip to topbar
Page tools
Useful for sharing or LLM
Accelerate development with AI

On this pageProducts used
Looking for more inspiration?Visit the
Error
Twilio error

60736: This phone number is still in use by a Branded Calling registration.

Twilio Voice DocumentationVoice

Description

description page anchor

The phone number cannot be unassigned from its linked registration or profile because it is currently associated with an active Branded Calling registration.

Possible causes

possible-causes page anchor
  • The phone number is assigned to an active or in-review Branded Calling registration.
  • The phone number is being unassigned or deleted from the account, Business Profile, or Voice Integrity instance before being removed from Branded Calling.
  • In the Branded Calling bundle, unassign the phone number in Console or delete its ChannelEndpointAssignment with the Trust Products API.
  • After the Branded Calling assignment is removed, retry removing the phone number from the linked profile or Voice Integrity instance.

Additional resources

additional-resources page anchor