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Error
Application error

63102: Account already linked to another WABA ID

Twilio Messaging DocumentationMessaging

Description

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This error occurs when your Twilio account already has WhatsApp Senders linked to a WhatsApp Business Account (WABA) and you try to register or link a sender with a different WABA ID. Use one WABA for all WhatsApp senders in the same Twilio account or subaccount.

Possible causes

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  • You selected a different WABA ID than the one already linked to the Twilio account.
  • You are registering an additional WhatsApp sender in the same Twilio account or subaccount and selected a different Meta Business Portfolio or WABA than the one used for the first sender.
  • Use the same WABA ID that is already linked to the account when you register another WhatsApp sender.
  • If you need to move this account to a different WABA, delete all existing WhatsApp senders from the account first. The WABA mapping stays connected to the account until all WhatsApp senders have been deleted.
  • If you need to use a different WABA without removing existing senders, create a different Twilio subaccount and connect the new WABA there.

Additional resources

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