Subaccounts in Twilio are accounts that are "owned" by your main account. Using a subaccount, you can segment each of your customers' use of Twilio and keep it separate from all the rest. This will allow you to easily manage the activity and resources of each customer independently.
Twilio bills all subaccount usage directly to your main account. You'll have one Twilio balance for all subaccounts. If your main Twilio account is ever suspended, your subaccounts will also be suspended.
Skip to calculate billing for subaccounts >>
You can use your main account credentials (AccountSid and AuthToken) to access Twilio's REST API for your main account, as well as v2010 API resources for any of your subaccounts. You may also use a subaccount's AccountSid and AuthToken to access the resources of that subaccount. You can not use a subaccount's credentials to access the resources of your main Twilio account or any other subaccounts.
If you're authenticating the helper libraries, pass in your main Account SID and main Auth Token as the first two credentials, and the appropriate Subaccount SID as the third parameter.
When performing CRUD operations within a subaccount, use the subaccount SID and auth token. Alternatively, you can generate API Keys at the subaccount level for authentication.
Your main account credentials will allow you to access resources for any of your subaccounts that fall under the v2010 REST API. However, resources on subdomains, such as
taskrouter.twilio.com, must be accessed directly using subaccount credentials (API Keys or subaccount SID + subaccount auth token).
There are many ways to determine if a resource lives on its own subdomain or under v2010. One example method is to find the API Reference page for the resource, such as the Workspace resource. Observe the returned
url value in the example payloads: if the URL begins with
https://SOME-SUBDOMAIN.twilio.com, then you must access that resource using subaccount-specific credentials. If you do the same for some other resource, such as the Messaging resource, and see that
uri begins with
/2010-04-01, then it can be safely accessed using either your main account or subaccount credentials.
We are currently working on ways to help our customers minimize the risk of fraudulent international calls and provide ways for Twilio subaccounts to dial certain international destinations. If you have any questions, please contact support.
Subaccounts use the main account's voice and SMS messaging permissions.
To create a new subaccount, make an HTTP POST request to your Accounts list resource URI:
If successful, Twilio responds with a representation of the new Account resource.
Your request to create a subaccount may include the following parameters:
|Parameters in REST API format|
A human readable description of the account to create, defaults to
The FriendlyName property is useful for organizing accounts and linking them back to information in your own system. For example, you may want to create subaccounts where the FriendlyName is the primary key of the customer in your application's database.
Subaccounts are a great way to segment your Twilio usage and act on behalf of your customers, agents or employees.
If you are running a hosted service that relies on Twilio you can create a Twilio subaccount for each customer that signs up. Then if a customer closes his or her account with your service, you can simply deactivate the associated Twilio subaccount.
Subaccounts allow you to use the Twilio REST API just as you would for a single account; a subaccount can have its own phone numbers and caller IDs, applications and SIP Domains. You can manage a subaccount's calls, messagess, recordings, and transcriptions without affecting other subaccounts.
You can query any particular subaccount and its related resources via the REST API by AccountSid.
If you don't know the AccountSid of a subaccount but you know the FriendlyName, you can query your Accounts list resource with a FriendlyName query string filter:
In order to make calls using a subaccount, use the subaccount's Account SID and Auth Token, as shown in lines 7 and 8 of the following code sample:
In order to send messages using a subaccount, use the subaccount's Account SID and Auth Token when making your request to Twilio's Programmable Messaging API.
In many cases you may want to calculate the billing incurred by a subaccount. Let's say you created a subaccount for a customer and you needed to charge them for their usage.
You can iterate over all of the calls and sum up the product of
The example below shows the API request to fetch all Calls that began on January 15, 2018. In the response, each object in the
calls array contains a
Note: In this example, the
StartTime parameter returns calls only that began on January 15, 2018. You can also use inequalities (e.g.
>=) and the
EndTime parameter to fetch all Calls from a specific date span. Learn more on the Call Resource API Reference page.
While an account is suspended it cannot make or receive phone calls or send and receive SMS messages. This is useful when your customer does not pay their bill and you want to suspend their account until a successful payment is received. However, you will be charged monthly for any phone numbers the subaccount owns.
To suspend a subaccount, POST the parameter 'Status' with the value 'suspended' to suspend an account.
in-progress calls will not automatically end when a subaccount is subspended. This must be done manually by changing the status of these calls to
To reactivate a suspended subaccount, POST the value
active for the
Status parameter and we will restore the account to full service.
Note that you must use your main account's authentication credentials to suspend a subaccount. You cannot suspend your main account.
If your customer closes their account with you, you can permanently close
the associated Twilio subaccount by POSTing the parameter
Status with the
closed to the subaccount resource URI.
When you close a subaccount, Twilio will release all phone numbers assigned to it and shut it down completely. You can't ever use a closed account to make and receive phone calls or send and receive SMS messages. It's closed, gone, kaput – you cannot reopen a closed account.
Your closed subaccount will still appear in your accounts list, and you will still have access to historical data for that subaccount, unless automatic deletion of closed subaccounts is enabled.
If you have enabled automatic deletion of closed subaccounts through the Subaccounts settings page, we will delete all subaccount data 30 days after closure including previously closed subaccounts and those subaccounts will no longer appear on the Console.
- Twilio has enabled this setting for all accounts created after July 5, 2018, and for all accounts without subaccounts
- For all other accounts, account owners can turn this setting on through the Subaccounts settings page.
Note that you must use your main account's authentication credentials to close a subaccount. You also cannot close your main account.
You can transfer numbers between subaccounts, and between your main account and any one of your subaccounts. You must use your main account's credentials when making the API request to transfer a phone number.
To transfer a phone number between two accounts that you control, make an HTTP POST request to an IncomingPhoneNumber instance resource URI. In the body of the POST set the parameter 'AccountSid' to the AccountSid of the account you wish to own that number. This will remove the phone number from its original account and make it available under the IncomingPhoneNumbers list resource of the new account while retaining all other properties.
If any of the phone numbers you would like to transfer have Address Requirements, you will need to create a compliant Address in the new subaccount before transferring the phone number.
Remember, closing a subaccount as described above will release all of that account's phone numbers, so you might consider transferring all numbers to your main account beforehand if you want to keep them.
Transfer a phone number from your primary account AC00000000000000000000000000000001 to subaccount AC00000000000000000000000000000002: