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Error
Application error

63103: Cannot assign payment method to WABA provided

Twilio Messaging DocumentationMessaging

Description

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This error occurs when Twilio cannot assign your WhatsApp Business Account (WABA) to Twilio's credit line during sender registration. Meta only allows a payment method on a WABA to be revoked, not fully removed. If you already use WhatsApp with another provider, create a new WABA to use with Twilio instead of selecting a WABA that was created outside of Twilio.

Possible causes

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  • You selected a WABA that is already assigned to another payment method.
  • You selected a WABA that has been used with another provider or was created outside of Twilio.
  • You selected a different Meta Business Portfolio or a different WABA than the one already connected to this Twilio account when adding another sender. Twilio requires all WhatsApp senders in one account to use the same WABA.
  • Meta's credit line assignment service is temporarily unavailable.
  • If you are registering your first sender or moving from another provider, select your existing Meta Business Portfolio and create a new WABA in Twilio during Self Sign-up or Embedded Signup.
  • If you are adding another sender to the same Twilio account, select the same WABA that you used for your first WhatsApp sender.
  • Wait a few minutes and retry the request if the failure appears temporary.
  • If the error continues, contact Twilio Support.

Additional resources

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