Flex Solutions Library (Flex UI 1.x.x)

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Info

The plugin solutions outlined in the Solutions Library are meant for Flex UI 1.x.x, which reached End of Life on June 30, 2024. To build on a current version, we recommend you upgrade to Flex UI 2.x.x and use the Flex Plugin Library instead. The Plugin Library features many of the same plugins but in a ready-to-use format you can install from the Flex Admin dashboard.

The Solutions Library is a set of end-to-end reference guides for common contact center use cases. These solutions can help you build and deploy faster on your Flex application:

Chat and SMS Transfers - Transfer chats and SMS between agents.
Pause and Resume Call Recording - Enable agents to pause and resume customer call recordings.
Preview Dialer for Outbound Campaigns- Automate and manage your outbound campaigns.
Queued Callback and Voicemail - Automate agent callback requests from customers.
Selectable Chat Messages - Automate web chat experience with a self-service.
Supervisor Barge-In and Coach - Enable supervisors to observe and coach agents on live calls with customers.