The Solutions Library is a set of end-to-end solutions for common contact center use cases that will help you build and deploy faster on your Flex application.
Queued Callback and Voicemail
Automate agent callback requests from customers
- Ability for customers to request a callback at a specific number
- Ability for customers to leave a voicemail for an agent
- Contextual information for agents handling the callback request
- Text transcription for voicemails