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ISO/IEC Certification

As part of our information security management system (ISMS), Twilio is certified under ISO/IEC 27001, a management system that provides specific requirements and practices intended to bring information security under management control. In addition, we have attestations to ISO/IEC 27017 and ISO/IEC 27018, internationally recognized codes of practice that provide guidance on controls to address cloud-specific information security threats and risks as well as for the protection of personally identifiable information (PII). Our compliance with these standards assures your protection in many ways:

  • Your data and environment are protected and separated from other customers
  • Twilio is committed to alignment with globally recognized best practices and maintains a system of precise controls to ensure the integrity of its cloud services
  • Physical media are managed and controlled to protect Twilio customers' data
  • Your data won't be used for marketing/advertising without consent
  • You know what's happening with your PII
  • We comply only with legally binding requests for disclosure of customer data
  • Twilio provides customers the ability to manage their data; you control your data and know where it is stored

ISMS Scope

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All publicly available Twilio services and features are in scope.

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