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ISO/IEC Certification

As part of our information security management system (ISMS), Twilio is certified under ISO/IEC 27001, a management system that provides specific requirements and practices intended to bring information security under management control. In addition, we have attestations to ISO/IEC 27017 and ISO/IEC 27018, internationally recognized codes of practice that provide guidance on controls to address cloud-specific information security threats and risks as well as for the protection of personally identifiable information (PII). Our compliance with these standards assures your protection in a number of ways:

  • Your data and environment are protected and separated from other customers
  • Twilio is committed to alignment with globally recognized best practices and maintains a system of precise controls to ensure the integrity of its cloud services
  • Physical media are managed and controlled in order to protect Twilio customers’ data
  • Your data won’t be used for marketing/advertising without consent
  • You know what’s happening with your PII
  • We comply only with legally binding requests for disclosure of customer data
  • Twilio provides customers the ability to manage their data; you control your data and know where it is stored

ISMS Scope

All publicly available Twilio services and features are in scope.

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We all do sometimes; code is hard. Get help now from our support team, or lean on the wisdom of the crowd by visiting Twilio's Stack Overflow Collective or browsing the Twilio tag on Stack Overflow.

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