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Warning
Application error

30975: Reviewers couldn't open your Terms and Conditions page

Twilio Messaging DocumentationMessaging
Twilio Phone Numbers DocumentationPhone Numbers

Description

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Your Terms and Conditions link must open a page anyone can view without logging in. The page didn't load when your A2P 10DLC campaign was checked before submission. You can still submit the campaign, but reviewers may reject terms they can't open.

Possible causes

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  • The link is broken, mistyped or redirects to a page that doesn't load.
  • Reviewers are required to log in before they can view the terms.
  • A security check such as a CAPTCHA or "verify you are human" screen blocks reviewers from opening the page.
  • The link opens a PDF or other file instead of a web page.
  • Open the link in a private browser window and fix the URL in Terms and Conditions URL (terms_and_conditions_url) and on your signup page.
  • Remove the login or security check from the Terms and Conditions page, or move the terms to a page without one.
  • Publish the terms as a web page, and link to that page in Terms and Conditions URL (terms_and_conditions_url).

Additional resources

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