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Warning
Application error

30973: Reviewers couldn't open your Privacy Policy page

Twilio Messaging DocumentationMessaging
Twilio Phone Numbers DocumentationPhone Numbers

Description

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Your Privacy Policy link must open a page anyone can view without logging in. The page didn't load when your A2P 10DLC campaign was checked before submission. You can still submit the campaign, but reviewers may reject a privacy policy they can't open.

Possible causes

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  • The link is broken, mistyped or redirects to a page that doesn't load.
  • Reviewers are required to log in before they can view the privacy policy.
  • A security check such as a CAPTCHA or "verify you are human" screen blocks reviewers from opening the page.
  • The link opens a PDF or other file instead of a web page.
  • Open the link in a private browser window and fix the URL in Privacy Policy URL (privacy_policy_url) and on your signup page.
  • Remove the login or security check from the Privacy Policy page, or move the policy to a page without one.
  • Publish the policy as a web page, and link to that page in Privacy Policy URL (privacy_policy_url).

Additional resources

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