63118: PIN not retrieved due to sender configuration not being found

Twilio couldn't retrieve the WhatsApp two-step PIN because the sender configuration tied to your Verify WhatsApp request was not found. Verify WhatsApp requires you to provide a WhatsApp Sender, and you must connect that sender through a Messaging Service in the Verify Service configuration.

• The Verify WhatsApp Sender or its connected Messaging Service was not configured.
• The WhatsApp Sender was not created or was not associated with a WhatsApp Business Account.
• The WhatsApp Business Account does not meet Meta's commerce policy, so Twilio Verify cannot use it for WhatsApp OTP delivery.

• Create or select a WhatsApp Sender, then add its Messaging Service SID in the WhatsApp tab of your Verify Service configuration.
• Confirm the sender is listed under Messaging > Senders > WhatsApp Senders and is linked to a WhatsApp Business Account.
• If your WhatsApp Business Account does not meet Meta's commerce policy, use another verification channel such as Verify SMS.
• If the sender configuration still cannot be found, contact Twilio Support.

• Verify WhatsApp Overview
• Bring Your Own WhatsApp Sender
• Senders API - WhatsApp