Configurations endpoints
Legal information
Conversation Intelligence, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see AI Nutrition Facts for Conversation Intelligence.
Conversation Intelligence is not PCI compliant or a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA or PCI.
Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.
Define and manage intelligence configuration. The Configurations resource defines how and when language operators execute on conversations via rules that encapsulate triggers, context, and actions.
An intelligence configuration is a container for one or more rules. Each rule specifies:
- Which language operators to execute
- Which conversation lifecycle event triggers the rule
- Which contextual data language operators can access at runtime
- Which action to take on the results
Configurations are evaluated automatically as conversation activity occurs, providing consistent, reusable intelligence logic across channels and over time.
Create an Intelligence Configuration
Retrieve a list of Intelligence Configurations
Retrieve an Intelligence Configuration
Update an Intelligence Configuration
Delete an Intelligence Configuration