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Retrieve an OperatorResult

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GET/v3/OperatorResults/{operatorResultId}

Base url: https://intelligence.twilio.com (Twilio Intelligence API)

Request

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Authentication

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Path parameters

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Property nameTypeRequiredPIIDescription
operatorResultIdstring
required
Not PII

Operator Result id (TTID)

Example: intelligence_operatorresult_01k6fc25s7epm9qtk8rszbv3q5Pattern: ^intelligence_operatorresult_[0-7][0-9a-z]{25}$

Responses

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200404429500

Operator Result object.

SchemaExample
View the Swagger documentation for oneOf
Property nameTypeRequiredPIIDescriptionChild properties
outputFormatstring

Optional

Not PII

The output format set on the Operator that generated this result. Determines the structure of the result object.

Pattern: ^(CLASSIFICATION|TEXT|EXTRACTION|JSON)$
idstring

Optional

Not PII

A unique identifier for the Operator Result. Assigned by Twilio (TTID).

Example: intelligence_operatorresult_01k6fc25s7epm9qtk8rszbv3q5Pattern: ^intelligence_operatorresult_[0-7][0-9a-z]{25}$
accountIdstring

Optional

Not PII

The ID of the Account that created the Language Operator.

Pattern: ^AC[a-zA-Z0-9]{32}$
intelligenceConfigurationobject

Optional

Not PII

Reference to the Intelligence Configuration that generated the Operator Result.

conversationIdstring

Optional

Not PII

The id of the Conversation attached to the Operator Result.

Example: conv_conversation_01k1etk2y5f1y9fpe2epfdtvv2Pattern: ^conv_conversation_[0-7][0-9a-z]{25}$
operatorobject

Optional

Not PII

Reference to the Language Operator that generated the Operator Result.

dateCreatedstring<date-time>

Optional

Not PII

Timestamp for when the Operator Result was created.

referenceIdsarray[string]

Optional

Not PII

The ids of objects related to this Operator Result.

executionDetailsobject

Optional

Not PII

Details about the conditions under which the Operator executed.

metadataobject

Optional

Not PII
resultobject

Optional

Not PII

The actual result from executing the Language Operator with TEXT output format.

Retrieve an OperatorResultLink to code sample: Retrieve an OperatorResult
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// Download the helper library from https://www.twilio.com/docs/node/install

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const twilio = require("twilio"); // Or, for ESM: import twilio from "twilio";

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// Find your Account SID and Auth Token at twilio.com/console

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// and set the environment variables. See http://twil.io/secure

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const accountSid = process.env.TWILIO_ACCOUNT_SID;

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const authToken = process.env.TWILIO_AUTH_TOKEN;

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const client = twilio(accountSid, authToken);

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async function fetchOperatorResult() {

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  const operatorResult = await client.intelligence.v3

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    .operatorResults("intelligence_operatorresult_01k6fc25s7epm9qtk8rszbv3q5")

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    .fetch();

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  console.log(operatorResult.outputFormat);

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}

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fetchOperatorResult();

Response

Note about this response
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{

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  "id": "intelligence_operatorresult_01k6fc25s7epm9qtk8rszbv3q5",

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  "accountId": "AC00000000000000000000000000000000",

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  "outputFormat": "JSON",

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  "intelligenceConfiguration": {

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    "id": "intelligence_configuration_01kermhm82e5mr98nbeh1hpmbn",

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    "ruleId": "intelligence_configurationrule_01kermhm81fwfvy7j0f7h7v5mr",

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    "version": 1

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  },

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  "conversationId": "conv_conversation_01k1etk2y5f1y9fpe2epfdtvv2",

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  "operator": {

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    "id": "intelligence_operator_01kcgy1ew0e9x8re6jq542zt8b",

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    "version": 1,

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    "parameters": {

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      "scale": 5

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    }

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  },

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  "dateCreated": "2026-01-15T10:45:30Z",

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  "referenceIds": [

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    "conv_communication_01k1etk2y5f1y9fpe2epfdtvv2",

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    "conv_participant_01k1etx3jbfx88476ccja0889c"

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  ],

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  "executionDetails": {

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    "trigger": {

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      "on": "CONVERSATION_END",

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      "timestamp": "2026-01-15T10:45:25Z"

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    },

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    "communications": {

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      "first": "conv_communication_01k1etk2y5f1y9fpe2epfdtvv2",

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      "last": "conv_communication_01k1etk2y5f1y9fpe2epfdtvv9"

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    },

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    "channels": [

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      "VOICE"

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    ],

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    "participants": [

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      {

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        "id": "conv_participant_01k1etx3jbfx88476ccja0889c",

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        "profileId": "mem_profile_01k6fbz0v4f4e9qtk8p8z7y3w1",

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        "type": "CUSTOMER"

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      },

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      {

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        "id": "conv_participant_01k1etx3jbfx88476ccja0889d",

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        "type": "HUMAN_AGENT"

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      }

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    ],

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    "resolvedContext": {

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      "memory": {

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        "profileId": "mem_profile_00000000000000000000000000",

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        "memoryStoreId": "mem_store_00000000000000000000000000"

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      },

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      "knowledge": {

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        "sources": [

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          {

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            "baseId": "know_knowledgebase_00000000000000000000000000",

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            "sourceId": "know_knowledge_00000000000000000000000000"

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          }

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        ]

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      }

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    }

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  },

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  "result": {

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    "score": 5,

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    "explanation": "The agent followed the script closely and addressed all key points effectively."

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  }

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}