Operators endpoints
Legal information
Conversation Intelligence, including the APIs, may use artificial intelligence or machine learning technologies and is subject to the terms of the Predictive and Generative AI/ML Features Addendum. For more details on AI usage and data, see AI Nutrition Facts for Conversation Intelligence.
Conversation Intelligence is not PCI compliant or a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA or PCI.
Conversations products are only available in the new Twilio Console. If your account hasn't been migrated, you'll be redirected to the legacy Console where these products won't appear.
Define and manage language operators. Conversational Intelligence uses GenAI-powered language operators to transform conversation text into structured insights.
Language operators produce structured outputs and can be reused across multiple intelligence configurations. Language operators are executed automatically according to rules you define.
Use Twilio-authored language operators for common use cases (Sentiment, Summary, Next Best Response, and Script Adherence) or create custom language operators to meet your business needs.
Create an Operator
Retrieve a list of Operators
Retrieve an Operator
Update an Operator
Delete an Operator
Retrieve a list of Operator Versions
Retrieve a specific Operator Version