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Enable Email in Flex


Not a HIPAA Eligible Service

Email in Twilio Flex is not a HIPAA Eligible Service and should not be used in workflows that are subject to HIPAA.

To enable email as a channel, go to Channels > Email and select Enable email.

When you enable Email in Flex, a SendGrid account is automatically provisioned for you. Twilio uses SendGrid to send and receive emails within your Flex application.

Enable Email as a channel for Flex.

After you create your SendGrid account, you can authenticate your email domains on SendGrid.


Do not use your auto-provisioned SendGrid account for any other purpose

We recommend that you don't use the auto-provisioned SendGrid account for other production use cases.

Each Flex account can be linked to a single auto-provisioned SendGrid account.

If you need to unlink or delete a Twilio account from the auto-provisioned SendGrid account,contact our support team(link takes you to an external page) for help. You cannot perform this task on your own. If you delete your Flex account, your auto-provisioned SendGrid account is deleted as well.

< Email index page

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