Email is available in Twilio Flex as a channel by which agents in your contact center can send and receive messages from your customers. Email in Flex is available as both an inbound (customer-initiated) and an outbound (agent-initiated) channel.

This section provides information about Email in Flex by role:

Administrators : Learn to set up Email in Flex.
Supervisors : Get details about email-specific reporting from Flex Insights.
Agents: Learn to handle an email task , as well as view , initiate , and compose emails.
Developers : Learn to customize the Flex UI and manage email conversations, or find out about current Email in Flex limitations.

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